Shipping Guide

At Bostome, we are committed to ensuring that your shopping experience is as seamless as possible, from the moment you place your order to the day it arrives at your doorstep. Below is a guide to help you understand our shipping process.

1.Processing Time

All orders will be processed within 1-2 working days after payment is completed;

Processing time does not include shipping time;

Weekend and holiday orders will be postponed to the next working day.

2. Shipping Time (for reference only)

Delivery method Estimated delivery time Service courier
Standard international delivery 7-15 working days YunExpress / 4PX / USPS, etc.
Expedited delivery 5-10 working days UPS / FedEx / DHL Express

*The actual delivery time may be slightly delayed due to customs clearance, weather or logistics congestion in the destination country.

We will intelligently allocate the best logistics channel based on your delivery address, order weight and timeliness requirements.

3. Shipping Fees

Free shipping for all products on the site

4. What if you haven't received your package? Lost or Missing Packages

If your order has not been received within the estimated time, please:

First confirm whether the delivery address is correct;

Contact the express company to inquire about the logistics status (such as providing a tracking number);

If it still cannot be resolved, please contact us 15 working days after the date of shipment through the following methods:

Customer service email: hello@bostome.com

We will assist you in contacting the logistics company for investigation, and provide free reissue or full refund after confirming the loss.

If you have other questions about delivery, please feel free to contact our customer service team at any time.