Warranty Policy

Thank you for shopping on our website. In order to protect your consumer rights, we provide a three-month limited warranty service for the products we sell.

1. Warranty coverage

Manufacturing defects of the product under normal use;
Warranty service includes free repair or replacement of defective parts;
If repair is not possible, we will provide a replacement product of equal value.

The following situations are not covered by the warranty:
Problems caused by man-made damage;
Damage caused by improper use, installation or unauthorized modification or repair;
Normal wear and tear, consumables (such as batteries, accessories) and appearance defects;
Problems after the warranty period.

2. Warranty period

The warranty period is three (3) months from the date of purchase, which shall be based on the date on the order invoice/confirmation email.

3. How to apply for warranty service
If you encounter product problems during the warranty period, please follow the steps below:

Prepare materials: Please prepare proof of purchase (such as order number, payment screenshot, electronic invoice, etc.);

Contact customer service: Contact us in any of the following ways:

Email: hello@bostome.com

Describe the problem: Please briefly describe the product problem and attach photos or videos to speed up processing;

Wait for processing: We will review the materials and contact you within 1-3 working days to arrange follow-up processing.

The right to interpret this warranty policy belongs to our company.

Tip: Please be sure to check the product in time after receiving it. If there is any damage during transportation, please contact customer service within 48 hours.